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Portfolio Manager

FM Service Provider
Greater London, South East, England
£35000.00 - £45000.00 per annum
12-04-2021 06:32 PM
Are you the person who always goes the extra mile in your job? Have you managed multiple cleaning and soft services accounts on behalf of a facilities management service provider? If so, then I'd like to talk to you about an opportunity of with a people-centric client who has enviable accounts throughout London.

The Role

  • To take full responsibility and accountability for managing the delivery of Cleaning and Support services to site, ensuring all services provided are delivered at least to the agreed service standard in an efficient, professional and customer focused manner.

Duties and Responsibilities


  • Manage and adhere to budgets, provide budgetary reporting to stakeholders
  • Provide out of hours support to ensure service delivery standards are met.
  • Maintaining, developing and promoting H&S standards and processes in line.
  • Overall responsibility for accurate and timely timesheet submission to payroll department.
  • Undertake programmed Quality Control inspections and audits on service delivery and cleaning standards, be proactive to remove all non-compliances and non-conformities
  • Identify any cost saving opportunities and service delivery innovations.
  • Project Management and mobilisation of contracts
  • Driving and promoting company processes and standards into the team


  • To understand the working relationship between the company and the client to ensure all actions work to maintain the relationship.
  • Manage service delivery to ensure outstanding customer service to the client, customers and visitors.
  • Ensure Service Level Agreements are managed, developed and implemented to meet the needs of the client
  • Ensuring KPI's are managed and achieved to ensure service standards are met
  • Provide regular reports and attend planned and ad hoc meetings with client representatives to ensure service delivery satisfaction
  • Provide regular reports and attend planned and ad hoc meetings with client representatives to ensure service delivery satisfaction


  • To manage and develop the cleaning delivery team and individuals to maximise efficiencies, service standards and development possibilities
  • Be a Health and Safety ambassador and take a proactive approach to Health and Safety Management and promote good habits and methods of work.
  • Be alert to team talent and challenge them to meet personal development targets.
  • Supervise and co-ordinate staff ensuring a strong team relationship.
  • Demonstrate understanding of a diverse workforce
  • To promote the company’s core values within job role:


  • Develop and adhere to all the company and client systems, policies and procedures.
  • Proactively Monitor Templa, seek to improve quality and efficiency within the system and make improvement suggestions.
  • Provide quotations for clients using in-house management system, oversee that work is scheduled, completed and then invoiced accordingly.
  • Maintain responsibility for all Health and Safety planning, including RAMS, COSHH, PPE and Health and Safety Plans co-ordinated by Sustainability Manager
  • Ensure relevant staff use in-house management system effectively and appropriately
  • Managing all people related processes are adhered to including timesheet collation, right to work checks, performance levels are maintained
  • Driving team inclusion in a diverse workforce
  • Responsible for the collection and submission of all site stock sheets in accordance with stock delivery schedule
  • Ensure all staff obey site and organizational rules and standards and deliver services to the required standard, including personal hygiene, appearance and adherence to uniform policy

All CVs must be in English and in Word.
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