Job Title: Account Manager - Total Facilities Management
Contract Type: Permanent
Location: --Wokingham
Salary: £45000.00 per annum
Start Date: ASAP
Duration: Permanent
REF: TFM-P1361
Contact Name: Jordan Nicholls
Contact Email:
Job Published: about 4 years ago

Job Description

We are looking for a Total Facilities Management professional, to start by 1st October, to support the Account Director in the day to day service and product delivery to this TFM client contract; controlling cost and monitoring and improving service quality, whilst supporting clients, operations and the service desk. You must have worked in an account management position, and have excellent customer and client management skills as well as experience of managing a team.

The Role

  • Set up, maintain, negotiate and manage the business' supplier base nationally.
  • Visit all business critical sites nationally and maintain full documentation including building asset lists, registers/logs, and life cycle assessments.
  • Conduct 5 year planning for assets for all business critical buildings.
  • Review, manage, benchmark and approve all quotes for scheduled compliance, major capital and refurbishment projects in CAFM system.
  • Manage communication between customers, suppliers, account managers and service desk.
  • Produce monthly performance management reports including supplier performance, profitability, supplier response and quality of work analysis.
  • Carry out all business development surveys.
  • Support account directors, managers, finance and service desk for all queries.
  • Re-engineer M&E services for new contracts during mobilisation.
  • Mobilise new Client contracts and additional service/product lines to existing Clients,
  • Assist the Service Desk and manage day to day contract activities
  • Input, check and maintain fixed services on CIMS ensuring accuracy at all times
  • Re-engineer services and communicate with all parties effectively
  • Provide a management interface with the Customer's management team, jointly developing the service solution. Manage change and expectations with Clients
  • Maintain and monitor agreed compliance to the Client estate
  • Effectively manage suppliers to deliver acceptable levels of service


  • Facilities services management (cleaning, security, maintenance, catering and others) ideally in an FM Service Provider environment
  • Team management and leadership in a customer focused service arena
  • Excellent understanding of critical engineering systems/services and statutory compliance
  • CIMS experience/understanding
  • Team management experience - initially 3 Facilities Managers but this may increase
  • Strong knowledge of Quality and Safety systems i.e. ISO 9001, OHSAS 18001 and ISO 14001
  • Able to demonstrate comprehensive knowledge of plant and systems, to enable benchmarking of costs to deliver best value
  • Ability to manage and adopt best practice in TFM Services, particularly supplier management and scheduled tasks
  • Experience of managing budgets / costs
  • Experience of critical facilities is desirable but not essential.
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