Job Description
The Role
The AFM is directly accountable for the following typical activities:- To promote a high level of satisfaction among client users by promptly responding to their service requirements. Assures prompt response by other team members and selected contractors
- Assist the Facilities Manager in the delivery of both hard and soft services
- Ensures compliance with client best practice, policies and procedures
- Acts as the go-to person in relation to all FM related activities on site ensuring potential roadblocks are identified and removed
- Maintains role as secondary contact for user relative to service requests ensuring all requests are actioned within an agreed timeframe
- Assist with the management of desk moves throughout the office working with relevant teams
- Holds a close working relationship with all of the vendors under his/her control to ensure that they fully understand The Client culture and are made to feel part of the team delivering a high quality service
- Attends, and in the FM's absence, conducts monthly vendor meetings to track performance and spend
- Promotes a team working environment by performing the prescribed duties personally or in conjunction with other members of the FM team, including service provider personnel
- Co-ordinate the delivery of facilities service requests using client CAFM systems, from task creation through to completion
Experience
- A proven track record in FM contracts in a professional environment - experience within a global organisation is beneficial
- Minimum of 5 years in a related role, preferably within a customer focused environment
- Demonstrate successful contract management and office management
- Working knowledge of current UK Health and Safety legislation
- Proven ability to build and maintain strong vendor and customer relationships
- Experience in financial management and budgeting while identifying cost savings/avoidance
- Advanced Microsoft Office experience (Excel, Word, Outlook) required
- Degree qualified, preferably in operations or facilities
- Must be able to demonstrate flexibility in relation to type of works carried out and availability