The Role

• To promote a high level of satisfaction among client users by promptly responding to their service requirements. Assures prompt response by other team members and selected contractors
• Assist the Facilities Manager in the delivery of both hard and soft services
• Ensures compliance with client best practice, policies and procedures
• Acts as the go-to person in relation to all FM related activities on site ensuring potential roadblocks are identified and removed
• Maintains role as secondary contact for user relative to service requests ensuring all requests are actioned within an agreed timeframe
• Assist with the management of desk moves throughout the office working with relevant teams
• Holds a close working relationship with all of the vendors under his/her control to ensure that they fully understand The Client culture and are made to feel part of the team delivering a high quality service
• Attends, and in the FM's absence, conducts monthly vendor meetings to track performance and spend
• Promotes a team working environment by performing the prescribed duties personally or in conjunction with other members of the FM team, including service provider personnel
• Co-ordinate the delivery of facilities service requests using client CAFM systems, from task creation through to completion

Experience

• A proven track record in FM contracts in a professional environment - experience within a global organisation is beneficial
• Minimum of 5 years in a related role, preferably within a customer focused environment
• Demonstrate successful contract management and office management
• Working knowledge of current UK Health and Safety legislation
• Proven ability to build and maintain strong vendor and customer relationships
• Experience in financial management and budgeting while identifying cost savings/avoidance
• Advanced Microsoft Office experience (Excel, Word, Outlook) required
• Degree qualified, preferably in operations or facilities
• Must be able to demonstrate flexibility in relation to type of works carried out and availability