The Role

• Review all open jobs via reports run on ServiceChannel and update ServiceChannel via "Notes" to work orders and with phone follow-up with all stores and vendors.
• Maintain NSO paperwork, insurance claim data and all store files. Setting up new stores with Service Channel and ensuring all store data is accurate in the system.
• Monitor and update PM website for store scheduled services.
• Oversee all vendor management, including taking action to facilitate getting vendors to complete any delinquent or unfinished jobs reported by field or found while running reports and updating jobs.
• Create vendor report cards through ServiceChannel upon request.
• Provide Manager with analysis and reports of vendor quality and work completion.
• Perform in-store audits for safety and maintenance issues.
• Review and process invoices and proposals up to assigned limit.
• Handle after hours emergencies remotely.
• Support Business Continuity Planning as well as Loss Prevention teams as needed, including alarms, locks and keys.
• Review and maintain the H&S management framework (including policies and procedures), ensuring compliance with legislation, industry best practice and company standards.
• Provide advice and recommendations on compliance with current, revised and new H&S requirements, targets and standards.
• Develop and maintain an effective management system to ensure appropriate H&S controls.
• Advise and support managers and others in devising and implementing reasonable and practicable plans / procedures that are relevant to their specific work spaces.
• Undertake risk assessments, inspections, and audits as required and make recommendations for improvements as necessary.
• In partnership with HR, identify any H&S training requirements and organise as required (Fire Warden, First Aiders, H&S induction, Manual Handling).
• Lead on accident/dangerous occurrence investigations, including post-incident analysis and recommendations for necessary remedial works or improvements.

  Experience

• At least 3 years experience in Facilities, Health and Safety position within a retail environment.
• Hold a NEBOSH Diploma or equivalent level health and safety qualification.
• Experience using ServiceChannel software
• Working knowledge of PC applications including Word, Excel, PowerPoint and Outlook
• Excellent organizational and communication skills