Job Description
The Role
- Preparation and distribution of Quarterly / Annual Business Review (QBR / ABR) information to client's satisfaction.
- Procurement of goods and services for client's buildings utilising sourcing teams.
- Hold regular meetings with Landlord, ensuring that terms of lease are being provided to client- e.g. external maintenance, central plant management.
- Space evaluation and planning, updating of floor plans using clients architect partners
- Responsibility for meeting KPIs and SLAs defined within the contract
- Site Inspections (with other members of Facility Team)
- Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues
- Establish and operate the information systems necessary for effective scheduling and recording of contract work
- Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts
- Oversee and follow up on all technical maintenance for installations (AC/heating/fire extinguishing system, electrical installations etc.)
- Negotiate, renegotiate and maintain contracts with vendors
- Planning and budgeting of internal fit out works and technical installations
- Purchasing of furniture, organisation of internal departmental office/space moves
- Manage a team of receptionists and an Office Services Coordinator/ Building Operations Coordinator
- General administration of department, (holidays, training, performance reviews etc.).
- Updating and maintaining official safety documents, liaise with government authorities.
- Organisation of fire evacuation and first aid training for employees.
- Point of Contact for security/alarm responding
Experience
- Ideally 5 years + experience as a Facilities Manager within a large commercial organisation, Preferably within Integrated FM
- Experience of being responsible for large corporate offices and excelling customer expectations
- Experience of managing facilities contracts and supplier / contractor management
- Experience with EU Facility legislation, and governing bodies
- Experience of working in a customer focused environment, liaising with corporate clients
- Experience of mobilising new sites and creating innovative and creative workspaces is essential
- You must have a passion and appetite for change management as this role will continuously evolve and develop
- Quality Assurance knowledge and experience desirable