The Role

• Preparation and distribution of Quarterly / Annual Business Review (QBR / ABR) information to client's satisfaction.
• Procurement of goods and services for client's buildings utilising sourcing teams.
• Hold regular meetings with Landlord, ensuring that terms of lease are being provided to client- e.g. external maintenance, central plant management.
• Space evaluation and planning, updating of floor plans using clients architect partners
• Responsibility for meeting KPIs and SLAs defined within the contract
• Site Inspections (with other members of Facility Team)
• Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues
• Establish and operate the information systems necessary for effective scheduling and recording of contract work
• Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts
• Oversee and follow up on all technical maintenance for installations (AC/heating/fire extinguishing system, electrical installations etc.)
• Negotiate, renegotiate and maintain contracts with vendors
• Planning and budgeting of internal fit out works and technical installations
• Purchasing of furniture, organisation of internal departmental office/space moves
• Manage a team of receptionists and an Office Services Coordinator/ Building Operations Coordinator
• General administration of department, (holidays, training, performance reviews etc.).
• Updating and maintaining official safety documents, liaise with government authorities.
• Organisation of fire evacuation and first aid training for employees.
• Point of Contact for security/alarm responding

Experience

• Ideally 5 years + experience as a Facilities Manager within a large commercial organisation, Preferably within Integrated FM
• Experience of being responsible for large corporate offices and excelling customer expectations
• Experience of managing facilities contracts and supplier / contractor management
• Experience with EU Facility legislation, and governing bodies
• Experience of working in a customer focused environment, liaising with corporate clients
• Experience of mobilising new sites and creating innovative and creative workspaces is essential
• You must have a passion and appetite for change management as this role will continuously evolve and develop
• Quality Assurance knowledge and experience desirable