Job Title: Receptionist - 5* Corporate Offices - FM Service Provider
Contract Type: Permanent
Location: --Dublin
Salary: Competitive
Start Date: 2016-07-05 00:00:00
Duration: -736149Days
REF: TFM-P1382
Contact Name: Jordan Nicholls
Contact Email:
Job Published: over 4 years ago

Job Description

We are looking for an outstanding front of house / reception professional who has experience of a fast paced, corporate, blue chip environment and can rise to meet any challenge. You must have worked in a busy corporate environment in a similar role – ideally for an FM Service Provider.

You will ensure the smooth running of the Reception, Switchboard and Room Booking functions, working with the Catering Team and Vendors to provide first-rate Reception Support Services.

The Role
  • To be well presented and maintain a professional image at all times when interacting with visitors and building occupiers.
  • Be passionate about your role and delivering 5* service.
  • liaise with key Stakeholders and maintain effective working relationships.
  • Attend client meetings as required.
  • Monitor SLAs ensuring that the clients' specifications and requirements are met in line with contractual obligations.
  • Own the adherence to and updating as required of Front of House Standard Operating Procedures.
  • Be a point of contact for issue escalation related to Reception Services – including investigating, determining facts, responding and dealing with the situation and address if any remedial actions need to be taken.
  • Escort visitors to meeting rooms as required.
  • Be aware of all standard operating procedures regarding Health and Safety at work.
  • Act as a Key member of the reception team developing and delivering front of house services including supporting on a number of areas
  • Assist in identifying new and innovative ways of working, Embed new processes and ways of working for existing and new team members
  • Manage car park and taxi bookings.
  • Cashless vending – programming of catering cards and liaise with the Catering Manager in event if issues.
  • Previous experience in a 5* Customer Environment
  • Ability to remain calm under pressure, use initiative and manage changing priorities as they arise.
  • Ability to communicate clearly and effectively, using tact and diplomacy when dealing with diverse groups of people.
  • Excellent verbal and written communication skills.
  • Experience of complaint handling.
  • Excellent time-management skills.
  • Working accurately, under pressure and adhering to tight deadlines.
  • Good IT skills (Word, Excel, MS Outlook).
All CVs must be in a Word format. About Talent FM Talent FM are a team of experienced consultants who really understand all aspects of the facilities management recruitment market. We are totally committed to raising the standards of facilities management recruitment, both in the UK and internationally. Our sector knowledge is unrivalled and we are passionate about making every stage of the recruitment process as easy as possible for our clients and candidates. You can view our jobs on our website, download our app or link up with us on twitter, Facebook or LinkedIn.