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Senior Account Manager - Facilities Services - Nationwide

Job Title: Senior Account Manager - Facilities Services - Nationwide
Contract Type: Permanent
Location: Doncaster
Industry:
Salary: £50000 - £65000 per annum, Benefits: excellent benefits
Start Date: 2018-10-11
REF: TFM-P1706
Contact Name: Nikki Dallas
Job Published: 7 days ago

Job Description

We are looking for an experienced Account Manager who has worked for a Facilities Management Service Provider managing a large commercial client to service, retain and profitably manage and grow a FTSE customers UK estate in the provision of facilities services. You will be covering locations Nationwide but must be able to easily commute to Hull and Nottingham.

The Role

  • Manage and ensure the delivery teams including but not limited to site based Managers, Service Desk and suppliers
  • Maintain a high level of performance interface with the customers management team and jointly develop and deliver the service as needed.
  • Meet senior clients face to face at least once a quarter ensuring sound planning, quality service and a solid client business relationship.
  • Plan, develop, and achieve budget targets along with providing training and necessary legislator updates to staff and customers.
  • Follow and enforce company policies and procedures, particularly health and safety awareness.
  • Keep the Executive Chairman and MD sufficiently informed of the status of portfolio accounts, problems, write-offs, risk, plans and meetings, as well as involving Management personnel at key times.
  • Developing and maintaining management toolkits for the effective delivery of an integrated service
  • Work with management reports and undertake management presentations regarding the service.
  • Develop multi-tasking routines and the introduction of service management technology for an effective and efficient integrated service

Experience

  • Team management and leadership in a customer focused service arena
  • Will have previously managed a related support services operation
  • Customer service management
  • Facilities services management (cleaning, security, maintenance, catering and others)
  • Operating a major FM operation
  • IT aware
  • Health and safety aware
  • Service Desk Operations
  • Worked in a support services team environment or for a service company
  • A good general degree level education is essential


All CVs must be in English and in Word.
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