Job Title: Soft Services Manager
Contract Type: Permanent
Location: London
Salary: £45000.00 per annum
Start Date: 2016-12-09 00:00:00
Duration: Permanent
REF: TFM-P1490
Contact Name: Safron Huntly
Contact Email:
Job Published: over 1 year ago

Job Description

We are looking for a Soft Services biased Facilities Manager to take responsibility for managing all aspects of the facilities service on behalf of an international FM Service Provider. You will be responsible for delivering FM services and tenant satisfaction at a globally renowned brand who expect an exemplary level of service. This role is to start in 2016!

The Role

  • Management of the vendor relationship for Business Services. Service provision includes:
    Mail and courier operations
    Reprographics Ownership of copy areas
    First line support for printers
  • Management of the vendor relationship for Cleaning, Waste & Recycling. Service provision includes:
    Cleaning & housekeeping operations
    Periodical cleaning Waste disposal and recycling services
    Various ancillary services under the scope of the contracts, including for example laundry, pest control, which may change from time to time
  • Management of the vendor relationship for Stationery & Office Supplies. Service provision includes:
    Core and non-core stationery
    Non-standard requests for office equipment, inclusive of ergonomic solutions
  • In all instances, the Soft Services manager is responsible for working closely with the onsite delivery teams
  • Budgets and all financial requirements flow through from the vendors to the IFM team in accordance with IFM and client requirements


  • Ideally 6 years + exposure in Facilities Management role within a large commercial organization.
  • Experience of owning facilities contracts and supplier/ contractor management.
  • Experience of working with quality, environmental and EHS management systems essential
  • Educated to degree level or equivalent
  • Advanced Microsoft Office experience (Excel, Word, Outlook) required
All CVs must be in a Word format. About Talent FM Talent FM are a team of experienced consultants who really understand all aspects of the facilities management recruitment market. We are totally committed to raising the standards of facilities management recruitment, both in the UK and internationally. Our sector knowledge is unrivalled and we are passionate about making every stage of the recruitment process as easy as possible for our clients and candidates. You can view our jobs on our website, download our app or link up with us on twitter, Facebook or LinkedIn.